Wie staat bovenaan in Social CRM

Social CRM wordt steeds belangrijk en zal volgens het onderzoeksbureau Gartner een omvangrijk subsector worden van CRM. In het artikel 'Who is leading in Social CRM' staat: "According to Gartner, social CRM will be a $1 billion subsector of the CRM market by the end of this year. The various sites, blogs and communities that comprise this arena represent the fastest growing areas of the Internet. Further, it now reaches more people than email, according to Nielsen Online."

Op dit moment is de koploper Jive software.